Customer Service
We want you to love our products as much as we do. But if something isn’t right, we want to know. If you aren’t completely satisfied with your purchase, just follow our simple Returns Policy to get a refund or exchange within 30 days of your purchase. Unfortunately, we can only refund shipping costs if the return is a result of our error.
Return Policy
To return an item within 30 days of purchase…
For refunds: Simply indicate the reason for your return on your order confirmation, include it with your return and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post. If you do not have your order confirmation copy, please indicate your name, address, order number and reason for the return on a separate piece of paper. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
For exchanges: Check the "exchange" box on your original order confirmation, and list the item(s) you would like to receive in the space provided. Then, include it with your return and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post. If you do not have your order confirmation copy, please indicate your name, address, order number and reason for the return on a separate piece of paper. We'll send in-stock items to you right away. We will charge your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
All returns and exchanges should be shipped to:
Southern Serenade LLC
ATTN: Returns
13200 Strickland Rd
Ste 114-206
Raleigh, NC 27613
Please note that we can refund shipping costs only if the return is a result of our error.
Shipping Information
Orders are shipped within 1-2 business days, ensuring a prompt and timely delivery of all your packages.Shipping charges are detailed below:
| Orders Up To: | Shipping Amount: |
| $25 | $6.95 |
| $50 | $8.95 |
| $75 | $10.95 |
| $100 | $12.95 |
| Over $100 | $16.95 |
About Your Privacy, Confidentiality and Security
We consider all information about our customers, their orders and the products they purchase or inquire about to be personal and confidential. We respect the right to privacy and therefore, we will not disclose, sell or rent any personal information to any outside organization.
Southern Serenade only requests the following personal information:
1. Customer name
2. Billing address
3. Shipping address (if applicable)
4. Phone/Fax numbers
5. E-mail address
6. Credit card number (for orders only)
7. Expiration date of credit card
This information will be used internally for:
1. Processing customer orders
2. Informing customers of order status or order questions
3. Informing customers of product updates
At any time, you may review or update your personally identifiable information that we collect online and maintain by calling us toll free at
1-888-TEA-YALL or at (919) 863-0707. To protect the security and integrity of your information, we will also verify your identity before granting access or making corrections.
You can at any time opt out of receiving product updates from Southern Serenade or request your individual information Southern Serenade has collected from you by e-mailing us at customerservice@southernserenade.com. One of our representatives will contact you to verify your identity.
Safe Shopping
Shopping with Southern Serenade is safe. You never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected. By using the latest encryption technology - secure server software (SSL) - we can insure that your personal information is safe. All your ordering information -- including your name, address, and credit card number -- is encrypted so that it cannot be read as it travels over the Internet.